Information We Collect
We collect the information you give us when you contact us. That includes your name, phone number, email address, service address, and a description of the ceiling leak or water damage you are dealing with.
When you use our website, we also collect basic technical data such as your IP address, browser type, device type, and the pages you visit. This helps us understand how people find us and improve the site.
How We Use Information
We use your contact details to call you back, schedule your ceiling pipe leak repair, and send you updates about your appointment. If you ask us to, we may also text or email you a reminder before we arrive.
We use the details you share about your leak to prepare for the job, bring the right tools and parts, and give you an accurate upfront price. We do not sell your information to anyone.
Cookies and Tracking
Our website uses cookies and similar tools to keep the site working smoothly and to remember your preferences. Cookies are small files stored on your device.
You can block or delete cookies through your browser settings. If you block them, some parts of our website may not work as well, but you can still reach us by phone.
Analytics and Third-Party Tools
We use analytics services to see how many people visit our site, which pages they read, and how they found us. These tools collect aggregated data and do not identify you by name.
We may also use third-party scheduling or messaging tools to confirm appointments and send service reminders. These providers only receive the information needed to do that job.
Data Sharing and Disclosure
We share your information only with trusted service providers who help us run our business, such as scheduling software, payment processors, and phone or email providers. They are required to protect your data and use it only for our account.
We may disclose information if the law requires it, such as in response to a valid legal request, or to protect the safety and rights of our customers, our team, and the public.
Data Retention
We keep your contact and service records for as long as needed to complete your repair, honor any warranty, and meet our legal and accounting obligations.
When we no longer need your information, we delete it or remove the details that identify you.
Data Security
We protect your information with reasonable administrative, technical, and physical safeguards. Access is limited to team members who need it to schedule and complete your ceiling pipe leak repair.
No method of sending or storing data is completely secure, but we work hard to keep your details safe and to respond quickly if anything ever goes wrong.
Your Rights
You can ask us to see the personal information we hold about you, correct anything that is wrong, or delete it when we are not required to keep it.
You can also ask us to stop sending you marketing messages at any time. Just call or email us and we will take care of it.
Children's Privacy
Our services are for homeowners and property managers, not for children. We do not knowingly collect personal information from anyone under 13.
If you believe a child has sent us personal information, contact us and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or the law. When we do, we will post the new version on this page with a new effective date.
If we make a significant change, we will make it clear on our website so you can review it before continuing to use our services.